The 15th Int'l Conference on Management and Service Science(MASS 2025)

The 15th Int'l Conference on Management and Service Science
(MASS 2025)
Oct. 24-26, 2025 Xiamen, China


Website：https://www.academicx.org/MASS/2025/
Website：Oct. 24-26, 2025
Date：Xiamen, China
Email：[email protected]
Index: CNKI and Google Scholar


🌏 Conference Background
The 15th Int'l Conference on Management and Service Science (MASS 2025) will be held during Oct. 24-26, 2025 in Xiamen, China. This Conference will cover issues on Management and Service Science. The aim of MASS 2025 is to provide a stage for researchers, engineers, academicians as well as industrial professionals from all over the world to present their latest research results and advanced research methods.

📝 Call For Papers
The 15th Int'l Conference on Management and Service Science (MASS 2025) will be held during October 24-26, 2025 in Xiamen, China. You are invited to submit papers and participate in our academic exchange.
(The conference is soliciting state-of-the-art research papers in the following areas of interest:)
Artificial Intelligence in Service Management
Service Innovation and Design
Digital Transformation in Service Industries
Sustainable Service Management
Human-Centered Service Design
Service Quality and Customer Satisfaction
Data-Driven Management
Cloud Computing for Service Delivery
Servitization of Manufacturing
Crisis Management in Services
E-commerce and Online Services
E-Government
Customer Relationship Management (CRM)
Robotics and Automation in Services
Supply Chain Management in Services
Employee Experience and Engagement
Service Operations Management
Omnichannel Service Delivery
Social Media in Service Management
Ethical and Inclusive Service Practices
Knowledge Management in Services
Blockchain in Service Management
Gig Economy and On-Demand Services
Experience Economy
Virtual Reality (VR) and Augmented Reality (AR) in Services
Cybersecurity in Service Management




📚 Publication and Presentation
Publication: All the accepted papers will be published by a peer-reviewed open access journal that can ensure the widest dissemination of your published work. For more information, please contact us ([email protected]).
Index: CNKI and Google Scholar

Note: 1. Manuscripts should be submitted by one of the authors of the manuscript through the online registration/submission system or official email.
2. If you want to present your research results but do NOT wish to publish a paper, you may simply submit an Abstract only.
3. All manuscripts are expected to be prepared as a single PDF or MS Word document with the complete text, references, tables and figures included. Any revised manuscripts prepared for publication should be sent as a single editable Word document. LaTex paper is also acceptable for publication, but it should be in PDF for review first.
4. Please click Template for Manuscripts button to download the Full Paper template and prepare your article according to it. The full length of one paper is suggested to be about 15 pages (within the template format with all tables, figures and references). If your paper is over 20 pages, you will be kindly requested to pay for extra pages fees.
5. The simple Abstract submission should include the title, contents, keywords, authors names, affiliations and emails. The length is suggested to be controlled within 1 page and no more than 2 pages.
6. You will receive the review results within 5-7 working days after submission. If you do not get any notification within the time limit, please contact us as soon as possible.
7. You are welcome to submit papers in Chinese and please contact us for more details.
Template for Manuscripts



🕒 Program
Date Time
Oct. 24 10:00-18:00 Registration
Oct. 25 8:30-12:00 Invited Speech Session
12:00-14:00 Conference lunch
14:00-18:00 Invited Speech Session
18:00-19:30 Conference dinner
Oct. 26 8:30-12:00 Technical Session
12:00-14:00 Conference lunch
Oct. 27 One Day Tour
(at own expense)

📍 Attendance Methods
1.Regular Attendance ( No Submission Required )
You're also welcome to attend our conference (without submitting full paper or abstract)
2.Abstract submission
Submit abstract ( Regular Attendance + Abstract + Presentation )
You are welcome to submit abstract for oral presentation or poster presentation.
3. Full Paper submission
Submit full paper ( Regular Attendance + Paper Publication + Presentation )
You are invited to submit papers and participate in our academic exchange. One author will be invited to make an oral presentation and the paper will be published by peer-reviewed open access journal.

📞 Contact Us
Email: [email protected]
Whatsapp: 0086 18672346485
Tel: +86 18672346485
QQ: 1349406763
WeChat: 18672346485, 3025797047
Official Account: Academic Communications